Return and Refund Policy
Order Cancellation
- As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48-72 hours.
- Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 72 hours.
- Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
- We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
Returns & Refunds
- The Marketplace has a “no questions asked return and refund policy,” which entitles all users who have purchased a product on the Marketplace to return the product at the time of delivery if they are not satisfied with the quality of the product
- Return Policy: If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact
- Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable”
- To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items, which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
- The timeline to raise a complaint depends on the categories user orders belong to: Consumable Perishables – meats, seafood, frozen food and FnV, dairy category including milk, eggs and bread, etc. (1 days); Consumable Non-perishables – groceries, etc. (7 days); General Merchandise – Electronics, home furnishings, fashion, etc. (7 days); Freebie missing issue (3 days); Entire wrong order (3 days); and Other issues – insect, fungus or foreign material, expired products, MDND, etc. (no TAT).
- In case of any complaints related to the items purchased from the Duty-free sale, the complaint TAT is: consumable perishables (1 days), consumable non-perishable consumables (7 days), and general merchandise including household and lifestyle items, etc. (7 days). Please note, all perfumes and personal care items are non-returnable and non-refundable. Please check them while receiving the order, as we will not be able to cater to any complaints for those items.
- Refund timeline varies, depending on the type of payment mode used: Payzapp, G-pay, Razorpay or PayTM (5-7 working days), IMPS (24-48 hours), Bank - CC/DC/NB (5-7 working days), and external wallet (24-48 hours).
- You may request for a refund/replacement within 7 days of delivery, for Electronics and Cookware products with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e., not broken) while accepting the order to avoid any kind of damage-related complaints post delivery.
- Further, it is clarified that for electronic and cookware products, no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with the original invoice given at the time of delivery from Celebretoe King.
- Please note: Few items listed may or may not carry a seller warranty to which Celebretoe King will support a basic return policy.
- Refunds, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund as Celebretoe King Cash or the refund can be credited in any bank account via NEFT (for which the User shall have to share the bank details).
- For payments made through electronic means like debit card, credit card, net banking, wallet, etc., refund shall be made using the same payment mode.
- All refunds shall be made in Indian Rupees only.